Social Media Success Defined by YOU!

On Thursday, February 9, we hosted a webinar with social media strategist and author, Christopher Barger. Not only did he share his “Lucky Seven” Essential Elements of a Social Organization, he offered 10 copies of his book, The Social Media Strategist, to attendees who provided the best responses to the question about social media ROI below.
Commentary:

What is the most effective measure of social media success or ROI and why? Great question…

The Number Of Mobile Devices Will Exceed World’s Population By 2012 (& Other Shocking Figures)

Globally, mobile data traffic grew 2.3-fold over 2011, more than doubling for the fourth year in a row. The traffic even grew faster than Cisco had earlier predicted: they had pegged growth at 131% year-over-year. In actuality, traffic grew by 133%.
Commentary:

2012 Theme: Mobile. These are some staggering statistics, but not surprising given the exponential growth of mobile/tablet devices.

How To Show Your Customers The Love On Facebook: EXCLUSIVE INFOGRAPHIC

We asked 1,403 businesses and brands to rate their own customer service — more than 98 percent of those polled manage a Facebook page –and a whopping 76.9 percent of the polled said they give at least “great” customer service, while 30 percent rate their service as “stellar.”
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How do you show the love?

5 Asset Manager-Relevant Social Resources 4 U On V Day

For my valentine to you this year, I thought I’d call your attention to five asset management industry-relevant social resources. It would break my heart if you missed these just because your workplace blocks you from discovering social sites while on your work computer. These are worth checking out on your own time.
Commentary:

What an honor to be recognized by Pat Allen and Rock The Boat Marketing. These resources all add so much value that you should heed Pat’s advice.

What to do if you get negative feedback via a social media channel.

Profiles that allow user comments are an ideal way for serial complainers, dissatisfied customers or just plain-old negative people to share with the world their feelings, possibly in an attempt to drive business away from your organization. So – how should you address negative commentary?
Commentary:

I wrote about how to embrace negative feedback recently. Though this could add to the conversation.

REFORMED BROKER: Social Media – Can FAs Maintain Authenticity?

As an FA who’s had a great deal of success using social media, I know firsthand how much work goes into it so I’m not surprised to hear that only a handful of adopters are seeing much traction. But I also believe that this will begin to change in 2012 as more advisors get serious about this channel.
Commentary:

Authenticity is at the core of any strategy.