Responding to Positive and Negative Feedback on Social Media

By victorgaxiola curated from -
Social media has truly given the consumer the ability to take charge of the conversation and offer instant feedback to your brand. Immediately visible and actionable by your customer service team, it’s important to let customers know you’ve heard that feedback and are willing to respond, one way or another.
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How are you listening and reacting to the positive and negative feedback from your customers?

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